![]() This helps you understand the customer’s perspective. Feel free to ask questions for more information. While you are listening carefully, try to ascertain what might make your customer feel better. Here are a few guidelines to show you value their opinion and their business: The way you stand or sit and look at your customer speaks more than words. You may sound sincere, but your body could be telling a completely different story. Stay calm and composed no matter how irate the customer and unreasonable (or reasonable) the issue. It may be hard especially if they are attacking you. You may not feel your customer is right, but since you work in the service business, and customers are your livelihood, treat them with respect. Even if you can’t remedy the dispute, it still shows good will to listen. It often helps to repeat the customer’s words to make sure you completely understand and to show you have listened well. (tweet this) Your diner will probably feel better just by venting the problem to you. Listening is the most important step when dealing with customer disputes. He/she just wants a solution to the problem. Remember that the customer is not attacking you personally. It’s important to listen and let the customer completely finish talking before jumping into the conversation. Here are some tips to help you handle customer disputes at your restaurant. ![]() Whatever the problem, it’s important to solve the dispute in a professional way. They range from food and service problems to your customers’ individual temperaments. (tweet this)Ĭomplaints are inevitable in the restaurant realm. On the flip side, if you resolve a customer dispute, they are more than likely to do business with you again. Lee Resources says 91% of unhappy customers will not willingly do business with you again. Unsolved customer disputes lead to a loss of revenue for your restaurant. Around 13% of them go on to tell more than 20 people. According to the White House Office of Consumer Affairs, dissatisfied customers will tell between 9-15 people about their dispute with your restaurant. How you handle customer disputes will determine whether they return to your restaurant in the future. The important thing to remember is that you should try to please your customer and send them away knowing that you value them and their situation, and you did everything possible to fix their problem. No matter how hard you or your staff tries, problems will arise. That means when customer disputes occur at your restaurant, you’ve got to immediately act to repair customer relationships. ![]() In the 21 st century, customer service isn’t something you can “pretend.” Your customer service has to be personalized, and it has to be genuine. Keep that in the back of your mind as we talk about some ways to relate to your customers and solve your customer disputes. You’ve probably heard the age-old adage that the customer is always right. But what happens when you have a customer dispute at your restaurant? Part of great customer service is knowing how to effectively deal with customer disputes as they arise. ![]() It is solidified by great customer service. The equation for your restaurant’s success begins with a great location and great food. Resolve a customer dispute, and your diner is likely to do business with you again.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |